Upon checkout you will see a section for international customers, please use this for all international orders. IKAWA sites calculate estimated shipping for you before you finalize your order. The sites shipping estimator is as accurate as possible, but in some cases when orders are shipped GDex Express Sdn Bhd, or Freight charges by selected Shipping agent. Self arrangement of pick up by your selected courier / shipping agent is recommended. In this event, you will be contacted via email or one of our customer service's professionals will email you directly.

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IKAWA has shipped our products all over the world and we welcome your business as international customers.

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*Note: IKAWA is not responsible for paying international duties and taxes. If you require these charges in advance please contact your customs department for these charges.

 

International Credit Card Purchase 

 

***IMPORTANT PLEASE READ:*** 

Please use PayPal to process your international credit card orders.

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IKAWA shall proceed with packing after payment received. Usually within 3-5 working days. Please send us your TT Transfer slip documents via email and we shall make necessary arrangements.

 

When the checkout/customer details section asks for your "personal information," please enter your full name and billing address. The name and address you enter must match the information you have on file with your credit card provider, to avoid the transactions be declined.

 

You also must provide the 3-digit verification code on the back of the card to complete your order. These extra steps provide additional security against possible credit card fraud to the cardholder and Specialty Optical Systems, Inc.

 

If you have any questions about our shipping or international credit card policies please do not hesitate to call or email one of our Customer Service Representatives at +603-33419439 or info@ikawagroup.com